Question 1

What value ELK e-gift vouchers are available?

Accepted Answer

ELK e-gift vouchers are available in denominations ranging from $30 to $1,000 Australian Dollars (AUD).

Question 2

What happens after I purchase an ELK e-gift voucher?

Accepted Answer

Your ELK e-gift voucher will be emailed to you, not the recipient. Ensure you enter a valid email address during checkout. You can then either print out the voucher or forward it to the lucky recipient by email.

Question 3

Where can I redeem my ELK e-gift voucher?

Accepted Answer

ELK e-gift vouchers can be used on the ELK website or in our Melbourne retail stores. Find your nearest ELK store on our website.

Question 4

How do I use my ELK e-gift voucher online?

Accepted Answer

Once you’ve added items to your shopping cart, click ‘check out’. On the right, you’ll see a box to enter your gift card details. Click ‘apply’ to apply the value of your gift voucher to your order.

Question 5

What if I don’t have enough funds on my ELK e-gift voucher to cover my purchase?

Accepted Answer

If you don’t have enough on your e-gift voucher to cover your entire order, the balance can be paid by using another payment method.

Question 6

Do I need to use the full balance of my ELK e-gift voucher in one order?

Accepted Answer

Yes, unfortunately you must use the full e-gift voucher amount towards one order. For instance, if you have a $100 e-gift voucher, you can’t elect to only use $30 towards an order valued at $150.

Question 7

Is there a limit to the number of ELK e-gift vouchers I can use to pay for my order?

Accepted Answer

No, you can use an unlimited number of e-gift vouchers at checkout.

Question 8

How can I check the balance of my ELK e-gift voucher?

Accepted Answer

To check the balance of your e-gift voucher, contact our customer service team using our online contact form, by calling us on +61 3 9478 1800, or via our website live chat.

Question 9

How can I check the expiry date of my ELK e-gift voucher?

Accepted Answer

Your original email will state the expiry date of your e-gift voucher. Alternatively, contact our customer service team through our online contact form, by calling us on +61 3 9478 1800, or via our website live chat.

Question 10

When will my ELK e-gift voucher expire?

Accepted Answer

ELK e-gift vouchers have an expiry of 3 years from the date of issue.

Question 11

Can I still earn ELK Rewards when using a gift voucher?

Accepted Answer

Yes, you will still earn ELK Rewards when redeeming an e-gift voucher.

Question 12

Can I redeem ELK Rewards to purchase an e-gift voucher?

Accepted Answer

No, as per the terms and conditions of the program, you cannot redeem ELK Rewards to purchase e-gift vouchers.

Question 13

Can I purchase a physical ELK gift voucher?

Accepted Answer

As part of our ongoing commitment to sustainability, we do not offer physical ELK gift card purchases online.

Question 14

Can I purchase an ELK e-gift voucher in another currency?

Accepted Answer

ELK e-gift vouchers can only be purchased in Australian Dollars (AUD), regardless of the purchase location. E-gift vouchers can be used for international purchases, and the dollar amount of the gift voucher will be converted from AUD to the local currency based on the exchange rate on the day of purchase.

Question 15

I have a question about my ELK e-gift voucher - who can I contact?

Accepted Answer

You can contact us via our online contact form, by calling us on +61 3 9478 1800, or by using our website live chat.

CHRISTMAS GIFT GUIDE