Frequently Asked Questions
Everything you need to know about shopping with ELK.
What is the ELK philosophy on sustainable fashion?
At ELK, we prioritize ethical sourcing and sustainable materials. We work closely with our manufacturers to ensure fair labor practices and utilize organic or recycled fabrics whenever possible to minimize our environmental footprint.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the country. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. You can choose between a full refund to your original payment method or an exchange for a different size or style.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for specific garment advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Afterpay and Klarna for your convenience.
How should I care for my ELK garments?
To ensure the longevity of your pieces, we recommend following the care label instructions carefully. Most of our natural fiber garments benefit from a cold hand wash and being dried flat in the shade.